TERACAI Partners with Generations Bank to Develop Smart Office

May 27, 2015 –

Video technologies enhance organizational efficiencies and customer experiences

SYRACUSE, N.Y. – TERACAI has partnered with Generations Bank to develop a smart office at its newest location in Farmington. The smart office, powered by Cisco TelePresence video technologies, enables Generations Bank to increase organizational efficiencies and enhance customer experiences.

The smart office allows customers who visit the rural Farmington office to immediately connect with specialists at other locations, providing unified, high-quality service.

“We can connect our customers with somebody who can help them right away,” said Menzo Case, president and CEO of Generations Bank. “That makes better use of our customers’ time and better use of our time, so it’s a win-win for both of us. It also shows our commitment to technology.”

Through its partnership with TERACAI, Generations Bank has achieved the following outcomes:

  • Enhanced customer experiences through Cisco TelePresence solution at new Farmington smart office
  • Improved organizational efficiencies and reduced travel costs by connecting team members at multiple locations through videoconferencing
  • Enriched communications between employees and clients enabled by upgraded Cisco voice infrastructure

“Video has the power to connect organizations and people in incredible ways, and we enjoyed working with Generations Bank to help bring the vision for this smart office to life,” said Peter Belyea, president of TERACAI. “As a technology partner, we believe it’s essential to understand the business needs first, and then determine the most effective way to create a solution with the technology.”

To view a case study on this project, visit www.teracai.com/GenerationsBank.

Experts from Generations Bank, TERACAI and Cisco will present this case study in their session, “Improve Collaboration to Support Innovation and Growth,” at the 11th annual NY Tech Summit on June 4 at Turning Stone Resort and Casino.

About TERACAI® TERACAI provides core networking infrastructures that help organizations meet their business goals by enabling virtualization, unified communications and cloud applications. TERACAI has been ranked on the CRN Solution Provider 500 list of North America’s Top Technology Integrators every year since 2011. In 2013, TERACAI was named Cisco U.S. Partner of the Year by Ingram Micro’s VentureTech Network. TERACAI was also named to the list of Central New York’s Best Places to Work by the Business Journal News Network in 2013. For more information, visit www.teracai.com.

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About Generations Bank
Generations Bank has partnered with businesses and residents in the Northern Finger Lakes region since its founding in 1870, while maintaining a strong commitment to each and every community in which it operates. The bank is headquartered in Seneca Falls and serves customers from nine retail locations in Seneca Falls, Auburn, Waterloo, Geneva, Union Springs, Phelps and Farmington. Generations was named to Central New York Business Journal’s Best Places to Work in 2015.

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